Frequently Asked Questions

What is the delivery time for my order?

At MAESON STUDIO, we operate on a refined Direct-to-Consumer model to ensure exceptional quality without artificial retail inflation. Our standard estimated delivery window is 5–10 business days (Monday through Friday, excluding public holidays). This timeframe comprises a 1–3 day processing and inspection stage at our fulfillment facilities, followed by a 4–7 day premium transit window to your doorstep.

What should I do if I haven't received my order yet?

Due to high seasonal demand or localized courier delays, transit times can occasionally fluctuate. If your estimated 10-business-day window has passed and your tracking link does not provide an update, please reach out to our client support team at info@maesonstudio.com. We will immediately investigate the status of your shipment with the courier.

How do I return or exchange my order?

To initiate a return or exchange, please contact our dedicated team at info@maesonstudio.com. Please include your full name, order number (e.g., #1001) as stated in your confirmation email, and the reason for your return. Our team will validate your request and provide you with the correct return authorization and address details. You can then ship the package back to us using a secure carrier of your choice.

What are the costs associated with returns?

In accordance with our structural pricing model, the costs for return shipping from your residence to our facilities are covered by the consumer. Return fees vary depending on the local courier network you select. We highly recommend using a tracked and insured shipping service, as MAESON STUDIO cannot be held responsible for lost return shipments.

What are the conditions for returning my product(s)?

We offer a seamless 30-day return window, which begins the day after your package is successfully delivered. To qualify for a full refund, returns must strictly adhere to the following premium standards:

  • The 30-day return window has not expired.

  • The garment is in its pristine, original condition—unworn, unwashed, and undamaged.

  • The product is returned in its original packaging with all architectural tags and labels fully intact.

Which payment methods do you accept?

We accept secure payments via iDEAL, Bancontact, and Cartes Bancaires, alongside global credit card networks. All transactions are routed through fully encrypted, high-fidelity payment gateways, ensuring 100% security for your financial data. If you are unsure whether your preferred method is supported, you can preview all available options at the checkout screen.

What if I did not receive an order confirmation email?

If you have successfully completed your checkout but have not received a confirmation email within an hour, please check your spam or junk folder first. If it is still missing, please send a message with your full name and the correct email address to info@maesonstudio.com so we can manually verify and forward your order details.

Can I cancel my order?

If you wish to cancel your order, please notify us immediately at info@maesonstudio.com. Include your name, order number, and your reason for cancellation. Please note that because our logistics team processes orders swiftly to guarantee shipping times, we can only accommodate cancellations if the package has not yet entered the fulfillment stage. If your order has already been dispatched, you can return it using our regular 30-day return policy upon arrival.